Shipping policy

Where we ship

We currently ship to addresses in the United States.

Shipping cost

Standard shipping is free on every order.

Processing time

Orders are processed and dispatched within 1-3 business days (Monday-Friday, excluding holidays).

Delivery time

Your order ships from our fulfillment partner's warehouse overseas, which is why delivery takes longer than domestic retailers. We're timing our own test orders and will post an estimated delivery window here once they arrive. Delivery estimates are not guaranteed and may be longer during peak holiday periods or because of carrier or customs delays.

Holiday orders

For the best chance of your order arriving before December 25, please order by November 30. Delivery dates aren't guaranteed, and orders placed after that date may arrive after Christmas.

Tracking

You'll receive an email with a tracking link as soon as your order ships. Tracking can take a few days to update after dispatch.

Battery-powered items

Our spin scrubber has a built-in rechargeable battery and is shipped in line with carrier rules for battery-powered items.

Lost or delayed orders

If your tracking hasn't updated for 10 business days, or your order hasn't arrived within 30 days of your order date, contact us through our Contact page and we'll investigate with the carrier and, if the parcel is lost, send a replacement or issue a full refund.

Wrong address

Please check your shipping address at checkout. We can update an address only before the order has been dispatched. We're not responsible for orders delivered to an incorrect address entered at checkout, but we'll do our best to help.