Refund policy

Damaged, faulty, or not as described

If your order arrives damaged, stops working, or isn't what was described, contact us within 30 days of delivery with your order number and a photo or short video of the problem. We'll send a free replacement or issue a full refund, your choice. In most cases you won't need to send the item back.

Change of mind

You can return an unused item in its original condition and packaging within 30 days of delivery. Contact us through our Contact page first and we'll send return instructions. For change-of-mind returns, return shipping is paid by the customer and is not refundable, and we recommend a tracked service. Once we receive and inspect the return, we'll refund the item price to your original payment method.

Items we can't accept back

Items that have been used, washed, or damaged after delivery, or returns sent without contacting us first.

Refund timing

Approved refunds are issued to your original payment method within 5 business days. Your bank may take a few additional days to show the credit.

Cancellations

You can cancel for a full refund any time before your order is dispatched. Contact us as soon as possible.

Questions

Reach us any time through our Contact page.